Privacy Policy Page

WEBSITE PRIVACY POLICY

SCOPE

This website (“Platform”) is operated by GiftAnApp (Brand of Cyberdoc Technologies).

This Privacy policy (“Privacy Policy”) succinctly describes how we collect and use your information through a variety of digital means. You are advised to read the Privacy Policy carefully and provide your consent as appropriate when accessing or using this website on any computer, mobile phone, tablet, console or other device (collectively, “device”. This Privacy Policy applies to current and former visitors of the Website. By way of the Website, GiftAnApp is inter alia engaged in the business of providing to its customers including you, end to end stored value card solutions by managing gift card, prepaid card and loyalty programs and facilitating distribution of gift and prepaid cards through various channels (collectively “Services”); This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

INFORMATION THAT IS OR MAY BE COLLECTED FROM YOU

We may automatically receive and collect certain anonymous information in standard usage logs through our server, including computer-identification information obtained from "cookies" sent to your browser from various sources as detailed out in the Cookie notice section. We may actively collect the following personally identifiable information about you:

• name including first and last name;
• email address;
• mobile phone number and contact details;
• opinions of features on this Website;
  
• IP address
• product / service preferences; and
• other information may be collected as per our registration process and as stipulated by applicable law, ancillary to availing of the different classes of Services provided by us. We may also actively collect the following personal data as below:
• about the pages you visit/access on this Website;
• the links you click on this Website;
• the number of times you access a particular page on this Website; and
• the number of times you have interacted on this Website.

We may work with third-party analytics services to help us understand how this Website is being used, such as tracking the frequency and duration of use of the Sites. We may use tracking tools including, but not limited to, Google Analytics, Google Webmaster, browser cookies and web beacons to collect information about your use of this Site. These Analytics Tools may use cookies to collect information about the content you view, what websites you visit immediately prior to and after visiting this Site, and your system information and geographic information. The information generated by these cookies about your use of this Website will be transmitted to and stored by the applicable analytics services. The information collected by these analytics services allows us to analyse your use of this Site. The Analytics Tools may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Website.

Our Services are general audience services, and not directed at children under the age of 18. If you are under 18, you may use our service only with the involvement of a parent or guardian.

ABBREVIATIONS

SMS - Short Message Service
CRM – Customer Relationship Management
ICO - Information Commissioner's Office

METHOD OF COLLECTING INFORMATION

We may collect information from you passively. We use tracking tools including, but not limited to, Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of the Website. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. This Website may contain links to other websites. We are not responsible for the privacy practices of websites which we do not own, manage or control.

PURPOSE AND METHOD OF USING INFORMATION COLLECTED

The data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use your personal information in:

• Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
• Our legitimate business interests and the interests of our customers when we improve our services (including when we use your voice, e mail, mobile number  to improve services), when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
• Your consent when we ask for your consent to process your personal information for a specific   purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
• Compliance with a legal obligation when we use your personal information to comply with laws.
• These and other legal basis depending on the purpose communicated to you for which we use personal information.

We use your personal data to:

• tailor-make our Website to suit your interest.
• carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and Services that you request from us;
• respond to your inquiries or to process your requests in relation to your information;
• optimize the Website for you based on your usage pattern;
• to get in touch with you when necessary;
• carry out market research campaigns;
• to preserve social history as governed by existing law or policy; and
• For auditing and logging purposes
• We use personal data internally to:
• send you confirmations, notifications, acknowledgments and other details pertaining to the Services you have placed on the Website;
• administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• direct our efforts to improve features and facilities, including privacy features; and
• send you materials regarding:
• upcoming offers; and/or
• any information that we deem material in order for you to be a fully informed user and customer of, and visitor to the Website.
• Communicate with you about products, services, contests, promotions, discounts,        incentives, surveys, and rewards offered by us and select partners;
• Send you information we think you may find useful or which you have requested from us about our products and services; Conduct surveys and collect  feedback about our Services.

SHARING OF INFORMATION

We will not use information collected by you, for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal data and we will not disclose any of your personally identifiable information to third parties unless:

• we have your permission;
• it is to provide and facilitate provision of the Services;
• it is to help investigate, prevent or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, violations of our Terms of Use or to defend against legal claims;
• it is with a successor to all or part of our business, our group companies and corporate affiliates;
• special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure; and
• it forms part of the anonymous information we share with our sub-distributors and channel partners and/or advertisers on an aggregate basis.

THIRD PARTY PLATFORMS

You may be directed to third-party applications from our Website which we do not control. This Privacy Policy solely and exclusively governs your usage and experience of our Website. Accordingly, we undertake no liability whatsoever as regards your usage of these third-party applications and you may visit them at your own risk. We strongly encourage that you read the privacy policies of any third-party website / application you are directed to before using the same.

If you choose to use chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

This Website and its contents do not give any party additional rights or remedies and should not be construed as a binding agreement.

This section is to explain who will have access to your personal data. Your personal data will only be seen or used by our employees or third parties who have a legitimate business need to access your personal data for the purposes set out in this Privacy Policy

We may communicate your personal data to the following categories of third parties for the purposes mentioned but not limited to in this notice:

• service providers who provide us data centre services.
• authorized authorities, agencies, or administrations, as required by applicable local law such as respective IOCs’ of the country
• e mail notification service providers, SMS service providers to send transaction alerts to end customers
• CRM tools used for Customer grievances and support issues
• Helpdesk and chat support tools

In case you require more specific details of this, you may write to us at dpo@qwikcilver.com
We may also pass aggregate information on the usage of our Website (e.g., we might disclose the median ages of visitors to our Website, or the numbers of visitors to our Website that come from different geographic areas) to third parties, but this will not include information that can be used to identify you personally.
If a business transfer or change of business ownership takes place or is envisaged, we may transfer your personal data to the new owner (or a prospective new owner). If this happens, you will be informed of this transfer following the completion of such transfer or change of business ownership.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep your personal data for no longer than necessary, for the purposes we have set out above. We will retain your information for as long as needed in order to provide the relevant Services to you or perform any contract we have with you and for a limited period afterwards in order to deal with any queries or complaints.

Any third parties that we engage will keep your data stored on their systems for as long as is necessary to provide the relevant Services to you or us. If we end our relationship with any third party providers, we will make sure that they securely delete or return your personal data to us.

We may retain personal data about you for statistical purposes (for example, to help us better advertise our Services). Where data is retained for statistical purposes it will always be anonymized, meaning that you will not be identifiable from that data.

POLICY UPDATES

This Privacy Policy was last updated on 1/6/2023 We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting on this Website. Please check it regularly on our Website(s) for any updates.